Last updated: 13 October 2026
Pioneers Distribution wants every installer and shop to be confident in what they order. If something is wrong with your order, this page explains what can be returned, how to start a return, and how refunds are issued.
30-day returns
You may return eligible items within 30 days of delivery for a full refund of the product price. There is no restocking fee on eligible returns.
Eligible for return
- Installation solutions (ImporTint Sauce, InstaSlip, TackStop, InstaGel) that are unopened, with the factory seal intact.
- Paint protection film and window film rolls that are unopened, in the original carton with the factory seal intact.
- Display boards and accessories that are unused and in their original packaging.
Not eligible for return
- Opened or partially used chemicals and installation solutions.
- Film that has been unboxed, unrolled, cut or installed.
- Special-order, custom-cut or clearance items.
- Items returned more than 30 days after delivery.
Damaged, defective or incorrect items
Please inspect your order on arrival. If an item arrives damaged, is defective, or is not what you ordered, contact us within 48 hours of delivery at info@pioneersdistribution.com with your order number and photos of the packaging and the product. We will replace the item or issue a full refund, and we cover the return shipping. Film performance and warranty claims are handled through our warranty program.
How to start a return
- Email info@pioneersdistribution.com (or call 952-292-4070) with your order number and the item you want to return.
- We will confirm eligibility and send you a return authorization and the return address within one business day.
- Pack the item securely in its original packaging and ship it within 14 days of receiving the authorization. Keep your tracking number.
Return shipping is paid by the customer unless the return is due to a damaged, defective or incorrect item, in which case we provide a prepaid label.
Refunds
Returns are inspected within 5 business days of arriving at our warehouse. Approved refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer. Original shipping charges are non-refundable unless the return is due to our error or a defective item.
Exchanges and cancellations
To exchange an item, return it under this policy and place a new order for the item you need. Orders can be cancelled for a full refund any time before they ship; contact us as soon as possible with your order number.
Contact
Pioneers Distribution
15870 Franklin Trail SE, Unit 200, Prior Lake, MN 55372, USA
Phone: 952-292-4070
Email: info@pioneersdistribution.com